Did you know that you can benefit potential patients and your health provider at the same time just by posting a brief, honest review online?
Seeing that more and more people rely on online reviews in selecting a healthcare practitioner, simply sharing your experiences can convince someone to finally get the help they require. Plus, you can facilitate your hearing care professional to deal with any problems that could strengthen the practice—in turn ensuring a positive experience for prospective patients.
Are you ready to make a difference? Listed below are four additional reasons you should review your hearing care professional on the web.
1. It’s simple to write a review online
Numerous hearing care providers have a website with a web page dedicated to reviews, and this is the preferred place to begin. Quickly navigate to the website, find the review link, and submit a concise review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
Which means 8 out of 10 individuals will take your review as seriously as a personal referral. If you had an enjoyable experience, sharing a favorable online review is by far the best way to get the message out, assisting other people to get the same quality of care.
3. You can help construct a fair picture of the practice
Studies have shown that people are drastically more likely to write reviews after a bad experience than after a positive one. This generates a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Regardless of whether the negative reviews are called for or not, they will likely get posted. And if the positive experiences go undocumented, this will generate a distorted picture. If you feel that the practice deserves a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider enhance the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also think that seeking to resolve issues privately is the ideal place to start.
If you’ve had an unfavorable experience, it’s always best to first contact the practice in private. More often than not, the issues can be settled whereby both parties are pleased. However, if the issues were not resolved to your approval, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to post respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about a more rewarding experience for future patients.